Clear & Fair
Refund Policy.

• Before work starts: cancel and get a full refund.
• After work starts, before the first draft: you get a 50% refund.
• After the first draft or delivery: no refund. The revisions listed on your package are included instead, so we can get the work right for you.

Monthly services such as SEO and ad management can be cancelled at any time before the next billing date, and you will not be charged again. The month that has already started is not refunded.

You get a full refund any time before we activate the license or deliver the product. Once a license is activated or a digital product is delivered, it cannot be refunded.

If we miss the delivery date of your package by more than 7 days, and the delay is not caused by missing information or feedback from your side, you can ask for a full refund.

For custom projects quoted outside our fixed-price packages, the refund terms written in your quote apply. If the quote has none, the rules in section 1 apply.

• Email support@omeiro.com within 14 days of payment, with your order number and the reason.
• We confirm the amount by email.
• Approved refunds go back to your original payment method within 5 to 10 business days. Your bank may take a few extra days to show it.

If something is wrong with your order, please contact us first so we can fix it or refund you quickly. Opening a chargeback without contacting us can pause your project while the dispute is reviewed.

Omeiro, D/133 Thana Road, Savar, Dhaka-1340, Bangladesh. Email support@omeiro.com or use our contact page.