Enterprise
Terms of Service.

Omeiro operates as a unified enterprise digital agency providing services including, but not limited to, cloud engineering, web and application development, UI/UX design, cinema-grade video post-production, search engine optimization (SEO), and paid media management.

• Statements of Work (SOW): Specific deliverables, timelines, milestones, and technical specifications will be detailed in individual SOWs or digital invoices. We are not obligated to perform any work outside the explicit scope defined in the approved SOW.
• Revisions: A revision round is one combined list of changes within the original brief, and each package card shows its rounds. Graphic design, print, packaging and UI/UX packages include 2 rounds (Basic), 3 rounds (Standard) and unlimited rounds within the original brief (Premium). Website and video packages include 2, 3 and 5 rounds, and website packages also include 30 days of bug fixes after launch. Software and AI builds include 1 round of changes at review plus 30 days of bug fixes (60 days on Premium). SEO, advertising, analytics and security packages include 2 rounds on plans, reports, copy and creatives. Revisions end when you approve the work, or 14 days after delivery if we have not heard from you. New concepts, pages or features are quoted as a new order.
• Third-Party Licenses: When Omeiro provisions third-party licenses on your behalf (e.g., AWS, Hostinger, Elementor, WP Engine, Adobe CC), you are bound by the respective Terms of Service of those individual vendors.

We require strict adherence to payment schedules to maintain the velocity of our engineering and creative squads.

• Products & Licenses: These Terms cover our services. Software licenses and digital products are covered by our separate Product Terms. Design files you download are covered by our License. Domains are covered by section 10 below.
• Fixed-Price Packages: Service packages bought on our website are paid in full at checkout. Delivery follows our Delivery Policy and refunds follow our Refund Policy.
• Online Payments: Online payments are handled by a third-party payment processor. For some orders this company acts as the merchant of record: it is the seller shown on your receipt, it takes the payment, adds any sales tax or VAT, and its own terms also apply to the payment. Omeiro never sees or stores your full card number. If you have a problem with an order, please contact support@omeiro.com before opening a payment dispute.
• Retainers & Sprints: For custom project-based sprints quoted outside our fixed-price packages, an upfront deposit (typically 50%) is required before architecture or design commences. The remaining balance is due strictly upon project completion, prior to the final IP and domain handover. Monthly retainers (e.g., SEO, Ads, Agency Support) are billed on the 1st of every month.
• Late Payments & Suspension: Invoices are "Due Upon Receipt" unless otherwise stated in your MSA. If an invoice remains unpaid for more than seven (7) calendar days, Omeiro reserves the right to immediately suspend all active development, pause ad campaigns, and withhold deliverables until the account is brought current.
• Taxes & Processing Fees: All listed prices are exclusive of state, local, or international taxes. The Client is responsible for any applicable sales taxes or international wire transfer/currency conversion fees. All payments must be settled in USD.

We believe in absolute operational sovereignty for our clients, which is fully detailed in our IP Security Policy.

Subject to the clearance of all final payments and outstanding invoices, Omeiro explicitly assigns and transfers to the Client 100% of the legal copyright, ownership, and administrative rights to the final deliverables. This includes the final custom source code, master Figma design tokens, and final rendered video/media assets.

Exceptions: Omeiro retains ownership of our pre-existing proprietary backend scripts, internal deployment pipelines, and open-source libraries used to construct the project. We grant the Client an irrevocable, perpetual, royalty-free license to use these underlying tools strictly within the context of the delivered project.

Unpaid Work: Until all payments clear in full, every right in the work stays with Omeiro and the Client has no licence to use it. If a payment is not made, is cancelled or is charged back, the transfer of rights does not take effect.

Third-Party Materials: Third-party music, stock footage and photos, fonts, templates, plugins and software licences stay with their owners and are supplied to the Client under their own licences.

Portfolio Rights: Unless a formal "Ghost Agency" or Non-Disclosure Agreement (NDA) has been executed to the contrary, Omeiro reserves the right to display the completed project, code snippets, or media in our public portfolio and marketing case studies.

The velocity of our parallel execution relies heavily on prompt client feedback and access provisioning.

• Asset Provisioning: The Client must provide all necessary raw materials (copy, existing logos, database access, server credentials) required to execute the SOW within a timely manner.
• Feedback Turnaround: The Client agrees to review deliverables and provide consolidated feedback within three (3) business days of submission.
• Project Dormancy: If a project is stalled or halted by the Client for more than thirty (30) calendar days due to a lack of feedback, missing assets, or internal delays, Omeiro reserves the right to invoice for all work completed to date and place the project on "Dormant Status." Reactivating a dormant project may incur a rescheduling fee.

While we engineer solutions to the absolute highest enterprise standards, technology ecosystems are subject to external variables.

"As-Is" Provision: EXCEPT AS EXPRESSLY PROVIDED IN AN MSA, ALL SERVICES, CODE, AND INFRASTRUCTURE ARE PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS. OMEIRO DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT.

Third-Party Outages: Omeiro is not liable for server downtime, data loss, or application failure caused by third-party infrastructure providers (e.g., an AWS regional outage, a Shopify API breakdown, or a Cloudflare edge network failure).

SEO & Marketing Results: Search engine algorithms (Google) and Ad network bidding auctions (Meta) are proprietary and constantly changing. While we execute data-driven, mathematically sound strategies, Omeiro cannot legally guarantee specific SEO rankings, specific CPC (Cost Per Click) metrics, or guaranteed revenue volumes.

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT SHALL OMEIRO, ITS DIRECTORS, EMPLOYEES, OR AGENTS BE LIABLE FOR ANY INDIRECT, CONSEQUENTIAL, EXEMPLARY, INCIDENTAL, SPECIAL, OR PUNITIVE DAMAGES, INCLUDING LOST PROFITS, LOST REVENUE, LOST DATA, OR BUSINESS INTERRUPTION ARISING FROM YOUR USE OF OUR SERVICES OR SOFTWARE.

NOTWITHSTANDING ANYTHING TO THE CONTRARY CONTAINED HEREIN, OMEIRO’S TOTAL CUMULATIVE LIABILITY TO YOU FOR ANY CAUSE WHATSOEVER, REGARDLESS OF THE FORM OF THE ACTION, WILL AT ALL TIMES BE LIMITED TO THE TOTAL AMOUNT ACTUALLY PAID BY YOU TO OMEIRO FOR THE SPECIFIC SERVICES GIVING RISE TO THE CLAIM DURING THE THREE (3) MONTH PERIOD PRECEDING THE CLAIM.

By the Client: You may cancel a monthly service at any time before the next billing date by emailing support@omeiro.com. For packages and custom projects, cancellations and refunds follow our Refund Policy: a full refund before work starts, then a refund based on the stage of the work (50% in the early stage, 30% in the middle stage, none in the late stage or after final files are delivered). No refunds for subjective changes after the brief or concept is approved. Work added outside the agreed scope is quoted and charged separately. Ownership of the work passes to you only after full payment (section 3). If the law in your country gives you more rights, those rights apply.

By Omeiro: We reserve the right to immediately terminate or suspend any project or MSA if the Client breaches these Terms, fails to remit payment, exhibits abusive behavior toward our staff, or demands work substantially outside the agreed SOW without compensation.

These Terms and your use of our Services shall be governed by and construed in accordance with the laws of the People's Republic of Bangladesh.

Any legal action or proceeding related to this website or these Terms shall be brought in the competent courts of Dhaka, Bangladesh. Both parties consent to the personal jurisdiction of such courts and waive any objections to inconvenient forum.

• We sell ready-made design files made by Omeiro (for example letterheads, business cards and banners). The product page shows the price, what is in the file and the file format.
• When you buy a design file you get a license to use it, not the copyright. The copyright stays with Omeiro. What you may and may not do is written in our License.
• Files are delivered online. After payment is confirmed you get a private download link. The link stops working after a set time and number of downloads, so please save your file. If a link expires, contact us and we will send a new one.
• Refunds for design files are only for broken or wrong files. See our Refund Policy.
• This is different from custom design work. For custom work (section 3), the copyright passes to you after full payment.

10.1 Premium domains (owned by Omeiro)

• Premium domains are names Omeiro already owns and sells once. The listed price is for the domain name only.
• After full payment we unlock the domain and send you the transfer code, or move it into your account if you use the same registrar. Ownership passes to you when the transfer is complete. Until full payment, the domain stays Omeiro's.
• Registrar rules apply. For example, a domain registered or transferred in the last 60 days may not be movable until that period ends.
• After the transfer, you pay the renewals to your own registrar.
• Please check that the name is right for your use, including any trademark rules in your country. We sell the name as it is and do not promise any traffic, value or search ranking.

10.2 New domain registration

• When we register a new domain for you, it is registered in your name as the owner (registrant).
• The first-year price and the renewal price are shown before you pay. Renewal prices can change if the registry changes its price; we will tell you before a renewal.
• You must give correct contact details. Registries and registrars require this, and some details may be shown in public domain records (WHOIS) where privacy protection is not available.
• You can move the domain to another registrar at any time, except during lock periods set by the registry (for example 60 days after registration). We will give you the transfer code when you ask.
• If a domain is not renewed in time it can expire and be lost. Keep your renewal date in mind.
• Each domain ending (.com, .net, .bd and others) has its own registry rules, and those rules also apply.