AI Maintenance and Support Services for Your Business
AI incident monitoring services watch the telemetry of your live AI systems and tell you when something drifts, stalls or breaks. Omeiro tracks token usage drift, API provider outages and agent deadlocks, then wires alerts to the people who can act on them.
How a chat can look
A made-up business and messages to show the idea: one question at a time, buttons for common choices and a clear answer at the end.
- Customer sends a message
On your site, by chat app or by message.
- Bot follows a tested flow
Answers a question or asks one thing at a time, with buttons for common choices.
- Booking or update is saved
Bookings, answers or updates are saved where your team works.
- A person steps in when needed
We agree with you before the build when the bot should pass a chat to your team.
Sample Made-up business and messages to show a booking flow. Your bot's words, flows and look follow your business.
What you get with AI maintenance and support
Continuous operational telemetry monitoring token drift, API provider outages, and agent deadlocks. Automated self-healing runbooks and priority SRE incident coverage.
Basic Package
Monitoring for 1 AI system, alerts, business-hours fixes, 8h response. 24h turnaround, 1 round + 30-day fixes.
Standard Package
Up to 3 systems, self-healing runbooks, monthly report, 2h response. 24h turnaround, 1 round + 30-day fixes.
Premium Package
Up to 8 systems, continuous SRE monitoring, fast critical response. 24h turnaround, 1 round + 60-day fixes.
Clear brief first
We confirm what you need before work starts, so the scope is clear on both sides.
Revisions listed
Each package shows its revision rounds. A round is one list of changes sent together.
Yours once paid
Copyright of the final work passes to you once the order is paid in full.
Third-party tools, API usage and hosting are billed to your own accounts, so the setup stays with your business.
How our AI maintenance and support works
Inventory your systems
We list each model, agent and API dependency, and decide what counts as an incident for each.
Instrument and alert
Telemetry is connected, thresholds are set and alerts are routed to email or chat for the right owner.
Write the runbooks
Common failures get a documented fix, and on Standard and Premium the safe ones run automatically.
Run and report
We respond within your tier's window and, from Standard up, send a monthly summary of incidents.
Why choose Omeiro for AI maintenance and support
Where your package includes it, self-healing runbooks restart stuck jobs or switch providers before a customer notices. You get a named response window for each tier, so you know how fast a human looks at a problem.
In short
- Fixed price, shown before you order.
- Product teams whose chatbot or agent has already gone down once without anyone noticing.
- Copyright yours after full payment.
AI Maintenance and Support: common questions
How much does AI maintenance and support cost?
Prices are fixed and shown by package on our AI Maintenance and Support pricing page, so you see the full price before you order. You can also ask for a custom quote.
How long does AI system monitoring and alerting take?
Delivery depends on the package: Basic 24h turnaround; Standard 24h turnaround; Premium 24h turnaround.
What is included in the Basic Package?
The Basic Package includes: Monitoring for 1 AI system, alerts, business-hours fixes, 8h response. Higher packages add more scope, revisions and support.
Can I get a custom LLM observability consulting package?
Yes. If none of the packages fits, use the custom package form on our pricing page to describe what you need, and our team sends you a fixed price.
What does llm observability consulting include beyond alerts?
We set up what to measure, such as token drift, provider errors and stuck agents, and make sure each signal has an owner. The monitoring tiers above define how many systems are covered.
Which AI systems can you watch?
Chatbots, agents, RAG apps and API-based model integrations can all be monitored. Tell us the providers and frameworks you use before ordering so we can confirm coverage.
Do you need access to my production environment?
We need read access to logs and telemetry, and permission to apply fixes if you choose a package with runbooks. You can limit and remove that access at any time.
Is ai incident monitoring a one-time project or ongoing?
It is ongoing and billed monthly, because incidents happen after launch rather than at a set date. You can stop when you no longer need it.
Who owns the final work?
Copyright of the final work passes to you once the order is paid in full. Paid fonts, stock files or licences, if used, are licensed in your name.
Ready to start your AI maintenance and support?
Compare the packages and pick the one that fits. Not sure which? Write to us and we will help you choose.