Call Center QA Automation Services for Your Business
Call center quality assurance automation replaces spot-checking a few calls per agent with analysis of all of them. Omeiro transcribes your recordings, summarises each call, scores sentiment and checks agents against a compliance scorecard.
How call center QA automation works, step by step
A made-up example of one run, from start to finish. Each step is logged so you can see what happened.
- Scope is written down
Features and screens agreed before code.
- Built in short cycles
You see working parts as they are done.
- Reviewed and tested
Every change is checked before release.
- Handed over
Code in your own repository, with notes.
Sample Made-up names, data and steps to show how a run is logged. Your steps, tools and rules follow your business.
What you get with call center QA automation
Automated speech-to-text analysis scanning 100% of recorded customer calls. Real-time sentiment scoring, agent compliance audits, escalation alerts, and automated call summaries.
Basic Package
Call transcription; summary; sentiment for 1 call source. 6-day delivery, 1 round + 30-day fixes.
Standard Package
Compliance scorecard, agent QA scoring, escalation alerts, dashboard. 10-day delivery, 1 round + 30-day fixes.
Premium Package
Up to 3 call sources, custom QA rubric, CRM write-back, weekly reports, 30 days support. 15-day delivery, 1 round + 60-day fixes.
Clear brief first
We confirm what you need before work starts, so the scope is clear on both sides.
Revisions listed
Each package shows its revision rounds. A round is one list of changes sent together.
Yours once paid
Copyright of the final work passes to you once the order is paid in full.
Third-party tools, API usage and hosting are billed to your own accounts, so the setup stays with your business.
How our call center QA automation works
Connect recordings
We link your call source so audio flows in automatically.
Define the scorecard
Your quality criteria and compliance rules become scoring questions.
Run and calibrate
We score past calls and adjust until the results match your best reviewers.
Report and alert
Dashboards, alerts and reports go live for supervisors.
Call center QA automation: scorecards, samples and privacy
The scorecard is the heart of it. Automating QA means turning your quality form into questions a model can answer from a transcript, such as whether the agent verified identity, read the required disclosure or closed the call properly. Call center QA automation works best when criteria are observable rather than subjective. Bring your current form and a set of calls your reviewers have already scored, so automated results can be compared with human judgement.
Think about audio and people. Recording quality, overlapping speech and accents affect transcripts, so tell us about your usual conditions and test a mixed sample before trusting scores. Call center QA automation also changes how agents feel about monitoring, so explain how scores will be used for coaching and who can see them. Decide where flagged calls go and how disputed scores are reviewed, so the system supports fair and consistent decisions.
In short
- Delivery in 6 to 15 days, by package.
- Fixed price, shown before you order.
- Contact centre managers who listen to a handful of calls each week.
- Compliance officers needing proof that agents read required statements.
- Copyright yours after full payment.
Call Center QA Automation: common questions
How much does call center QA automation cost?
Prices are fixed and shown by package on our Call Center QA Automation pricing page, so you see the full price before you order. You can also ask for a custom quote.
How long does AI call center QA take?
Delivery depends on the package: Basic 6-day delivery; Standard 10-day delivery; Premium 15-day delivery.
What is included in the Basic Package?
The Basic Package includes: Call transcription; summary; sentiment for 1 call source. Higher packages add more scope, revisions and support.
Can I get a custom automated call scoring package?
Yes. If none of the packages fits, use the custom package form on our pricing page to describe what you need, and our team sends you a fixed price.
Does speech analytics for call centers work with my phone system?
It works from call recordings. Tell us your platform and the recording format before ordering.
Which languages are supported?
Transcription quality varies by language, so share the languages you handle.
Can I use my own scoring rubric?
Copyright of the final work passes to you once the order is paid in full. Paid fonts, stock files or licences, if used, are licensed in your name.
Is customer audio kept private?
We advise on retention and provider settings. Share your privacy rules first.
Can AI score every call instead of a sample?
Yes, that is the main advantage over manual spot checks, since software can process every recording you supply. Supervisors then spend their time on the calls the system flags.
Ready to start your call center QA automation?
Compare the packages and pick the one that fits. Not sure which? Write to us and we will help you choose.