Basic Package
Call transcription
$429USD / one-time
6-day delivery1 round + 30-day fixes
- Call transcription
- summary
- sentiment for 1 call source
Omeiro AI Automation
Call Center QA Automation Services
Packages & Pricing.
Fixed-price call center quality assurance automation with clear deliverables. Automated speech-to-text analysis scanning 100% of recorded customer calls. Real-time sentiment scoring, agent compliance audits, escalation alerts, and automated call summaries. From $429.
Clear Delivery Times
Revisions Included
Packages
Choose your Call Center Voice Telemetry & Quality QA package
Automated speech-to-text analysis scanning 100% of recorded customer calls. Real-time sentiment scoring, agent compliance audits, escalation alerts, and automated call summaries.
Standard Package
Compliance scorecard, agent QA scoring, escalati
$999USD / one-time
10-day delivery1 round + 30-day fixes
- Compliance scorecard, agent QA scoring, escalation alerts, dashboard
Premium Package
Up to 3 call sources, custom QA rubric, CRM writ
$1,999USD / one-time
15-day delivery1 round + 60-day fixes
- Up to 3 call sources, custom QA rubric, CRM write-back, weekly reports, 30 days support
Call center QA automation that scores every recorded call
Call center quality assurance automation replaces spot-checking a few calls per agent with analysis of all of them. Omeiro transcribes your recordings, summarises each call, scores sentiment and checks agents against a compliance scorecard.
Escalation alerts flag the calls a supervisor should hear, and on Premium the results are written back into your CRM.
Call center QA automation: scorecards, samples and privacy
The scorecard is the heart of it. Automating QA means turning your quality form into questions a model can answer from a transcript, such as whether the agent verified identity, read the required disclosure or closed the call properly. Call center QA automation works best when criteria are observable rather than subjective. Bring your current form and a set of calls your reviewers have already scored, so automated results can be compared with human judgement.
Think about audio and people. Recording quality, overlapping speech and accents affect transcripts, so tell us about your usual conditions and test a mixed sample before trusting scores. Call center QA automation also changes how agents feel about monitoring, so explain how scores will be used for coaching and who can see them. Decide where flagged calls go and how disputed scores are reviewed, so the system supports fair and consistent decisions.
Teams that can only review a sliver of calls
- Contact centre managers who listen to a handful of calls each week.
- Compliance officers needing proof that agents read required statements.
- Operations leads exploring ai call center qa to coach agents with evidence.
- Companies wanting automated call scoring against their own rubric.
Call QA packages explained
- Basic: call transcription, summaries and sentiment for one call source.
- Standard: a compliance scorecard.
- Standard adds agent QA scoring, escalation alerts and a dashboard.
- Premium: up to three call sources and a custom QA rubric.
- Premium adds CRM write-back, weekly reports and 30 days of support.
How call analysis is set up
1
Connect recordings
We link your call source so audio flows in automatically.
2
Define the scorecard
Your quality criteria and compliance rules become scoring questions.
3
Run and calibrate
We score past calls and adjust until the results match your best reviewers.
4
Report and alert
Dashboards, alerts and reports go live for supervisors.
Why Omeiro for call QA automation
Fixed prices
Packages cost $429, $999 and $1,999, one-time.
Counted sources
Call sources are listed per tier, with delivery in 6, 10 or 15 days.
Voice neighbours
The AI phone receptionist and outbound calling agents are in the same AI Automation division.
FAQ
Call Center Quality Assurance Automation: common questions
Call Center Quality Assurance Automation pricing: how much does it cost?
Fixed packages: Basic $429, Standard $999, Premium $1,999. You see the full price before you order, and you can also ask for a custom quote.
How long does AI call center QA take?
Delivery depends on the package: Basic 6-day delivery; Standard 10-day delivery; Premium 15-day delivery.
What is included in the Basic Package?
The Basic Package includes: Call transcription; summary; sentiment for 1 call source. Higher packages add more scope, revisions and support.
Can I get a custom automated call scoring package?
Yes. If none of the packages fits, use the custom package form on this page to describe what you need, and our team sends you a fixed price.
Does speech analytics for call centers work with my phone system?
It works from call recordings. Tell us your platform and the recording format before ordering.
Which languages are supported?
Transcription quality varies by language, so share the languages you handle.
Can I use my own scoring rubric?
Premium includes a custom QA rubric, and Standard builds a compliance scorecard.
Is customer audio kept private?
We advise on retention and provider settings. Share your privacy rules first.
Can AI score every call instead of a sample?
Yes, that is the main advantage over manual spot checks, since software can process every recording you supply. Supervisors then spend their time on the calls the system flags.
How do I keep call recordings compliant with consent laws?
Rules on recording and storing calls differ by country and state, so confirm yours with a qualified adviser. We can then set up the pipeline to follow the retention and access rules you give us.
Custom Package
Didn't find what you're looking for?
Need a different number of concepts, a full brand kit, a faster deadline or something else? Tell us what you need and we'll put together a custom package for you, usually within 24 hours.
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