Basic Package
Sentiment scoring of 1 support channel, linked t
$289USD / one-time
4-day delivery2 revisions
- Sentiment scoring of 1 support channel, linked to renewal data
Omeiro Data Analytics
NPS Analysis Services
Packages & Pricing.
Fixed-price NPS analysis services with clear deliverables. Quantifying customer happiness against churn. Natural language processing correlating Zendesk and Intercom chat sentiment directly with customer renewal probability. From $289.
Clear Delivery Times
Revisions Included
Packages
Choose your Customer Sentiment & NPS Correlation package
Quantifying customer happiness against churn. Natural language processing correlating Zendesk and Intercom chat sentiment directly with customer renewal probability.
Standard Package
Zendesk
$649USD / one-time
6-day delivery2 revisions
- Zendesk
- Intercom
- NPS, churn correlation model, insights report
Premium Package
Automated monthly scoring, account health dashbo
$1,299USD / one-time
10-day delivery2 revisions
- Automated monthly scoring, account health dashboard
- 30 days support
NPS analysis services that link feedback to renewals
NPS analysis services show whether a good or bad score predicts who renews. Omeiro uses natural language processing to score the sentiment of Zendesk and Intercom conversations, then connects it with renewal data to measure the link to churn.
Instead of a single survey number, you see which accounts are unhappy in their own words.
NPS analysis that connects scores to accounts
NPS analysis is most useful when survey scores can be linked to accounts. Collect survey exports with respondent identifiers, then match them to customer records, plan type and renewal outcomes. Free-text comments carry much of the value, so include them. Anonymous surveys limit what can be linked, and the analysis then works at segment rather than account level.
A common mistake is reporting a single NPS number and stopping. NPS analysis here splits scores by segment, plan and tenure, and tests whether low scores actually come before cancellations in your own data. Comments are grouped into themes so you see what promoters and detractors talk about. Where the link is weak, the report says so rather than forcing a story.
Support and success teams with feedback but no insight
- Customer success managers collecting NPS scores nobody acts on.
- Support heads with thousands of chats and no sentiment view.
- Founders wanting customer sentiment analytics tied to revenue.
- Teams hiring customer feedback analysis consulting to prove that unhappy accounts leave.
What each package analyzes
- Basic: sentiment scoring of one support channel, linked to renewal data.
- Standard: both Zendesk and Intercom, plus NPS.
- Standard also builds an NPS and churn correlation model and an insights report.
- Premium: automated monthly scoring.
- Premium adds an account health dashboard and 30 days of support.
How sentiment becomes a retention signal
1
Pull the conversations
We export tickets and chats from your support tools.
2
Score sentiment
Each conversation is rated, and scores are rolled up by account.
3
Join with renewals
Scores are matched to renewal outcomes to test the link.
4
Report the findings
You get the correlation results and, on Premium, an ongoing health dashboard.
Why Omeiro for feedback analytics
Price shown
Packages cost $289, $649 or $1,299, one-time.
Plain scope
Channels covered are stated per tier, with delivery in 4, 6 or 10 days.
Natural next steps
Churn prediction and voice of customer analytics are in the Data Analytics division.
FAQ
NPS Analysis Services: common questions
NPS Analysis Services pricing: how much does it cost?
Fixed packages: Basic $289, Standard $649, Premium $1,299. You see the full price before you order, and you can also ask for a custom quote.
How long does customer sentiment analytics take?
Delivery depends on the package: Basic 4-day delivery; Standard 6-day delivery; Premium 10-day delivery.
What is included in the Basic Package?
The Basic Package includes: Sentiment scoring of 1 support channel, linked to renewal data. Higher packages add more scope, revisions and support.
Can I get a custom NPS and churn correlation package?
Yes. If none of the packages fits, use the custom package form on this page to describe what you need, and our team sends you a fixed price.
Is NPS and churn correlation always strong?
Not always, which is why we test it on your data. The result may show NPS predicts churn well, weakly, or only for some segments.
Which support tools do you read from?
Zendesk and Intercom are named in the Standard package. Tell us if you use something else.
Does the analysis read customer messages?
Yes, conversation text is scored for sentiment. Tell us about any privacy limits when you order.
Can scoring run every month automatically?
Premium includes automated monthly scoring.
How is NPS calculated?
Respondents scoring 9 or 10 are promoters, 7 or 8 are passives and 0 to 6 are detractors. NPS is the percentage of promoters minus the percentage of detractors.
How many survey responses do I need?
More responses make segment results steadier, and small samples can swing on a few answers. The report flags segments that are too small to read with confidence.
Custom Package
Didn't find what you're looking for?
Need a different number of concepts, a full brand kit, a faster deadline or something else? Tell us what you need and we'll put together a custom package for you, usually within 24 hours.
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