Basic Package
Sentiment analysis of up to 2,000 reviews from 1
$209USD / one-time
3-day delivery2 revisions
- Sentiment analysis of up to 2,000 reviews from 1 source
- topic report
Omeiro Data Analytics
Voice of Customer Analytics Services
Packages & Pricing.
Fixed-price voice of customer analytics with clear deliverables. Voice of Customer intelligence. Scraping Trustpilot, Google Reviews, and customer tickets to identify recurring product bugs and feature dissatisfaction trends. From $209.
Clear Delivery Times
Revisions Included
Packages
Choose your VoC Sentiment Mining package
Voice of Customer intelligence. Scraping Trustpilot, Google Reviews, and customer tickets to identify recurring product bugs and feature dissatisfaction trends.
Standard Package
3 sources
$499USD / one-time
5-day delivery2 revisions
- 3 sources (reviews
- tickets), 10,000 texts, issue themes dashboard
Premium Package
Monthly automated collection and analysis, trend
$999USD / one-time
9-day delivery2 revisions
- Monthly automated collection and analysis, trend alerts
- 30 days support
Voice of customer analytics from reviews and support tickets
Voice of customer analytics reads what people say about you across Trustpilot, Google Reviews and support tickets, and groups it into themes you can act on. Omeiro analyzes sentiment and finds recurring bugs, feature complaints and trends that star ratings hide.
Product and support teams get a ranked list of what customers actually dislike.
Voice of customer analytics: choosing sources and questions
Voice of customer analytics works best when you decide which decisions the findings should inform: the product roadmap, support priorities, messaging, or all three. Collect sources you own, such as support tickets, survey comments and reviews on your own listings, and tell us which products or periods matter. Remove or flag personal details before sharing. Consistent product names and dates make trends easier to read.
A common mistake is counting keywords and calling it analysis. Voice of customer analytics here groups comments into themes, scores sentiment per theme and tracks how each theme changes over time, so a rising complaint about shipping is visible before it hits ratings. Each theme links to example comments, which gives product and support teams something concrete to read and not only a chart.
Teams with lots of feedback and no time to read it
- Product managers drowning in review text.
- Brand owners needing review sentiment analysis services across platforms.
- Founders doing trustpilot review mining before a relaunch.
- Support leads wanting customer feedback sentiment analysis tied to topics.
What each package includes
- Basic: sentiment analysis of up to 2,000 reviews from one source, with a topic report.
- Standard: three sources including reviews and tickets.
- Standard analyzes 10,000 texts and builds an issue themes dashboard.
- Premium: monthly automated collection and analysis.
- Premium adds trend alerts and 30 days of support.
How feedback becomes themes
1
Collect the text
Reviews and tickets are gathered from your sources.
2
Score sentiment
Each comment gets a sentiment rating.
3
Find topics
Comments are grouped into issues and requests.
4
Report
Themes and trends are presented, with monthly updates on Premium.
Why Omeiro for feedback analysis
Price shown
Packages cost $209, $499 or $999, one-time.
Volume limits stated
Delivery takes 3, 5 or 9 days.
Customer analytics neighbours
NPS analysis and churn prediction are in the Data Analytics division.
FAQ
Voice of Customer Analytics: common questions
Voice of Customer Analytics pricing: how much does it cost?
Fixed packages: Basic $209, Standard $499, Premium $999. You see the full price before you order, and you can also ask for a custom quote.
How long does review sentiment analysis take?
Delivery depends on the package: Basic 3-day delivery; Standard 5-day delivery; Premium 9-day delivery.
What is included in the Basic Package?
The Basic Package includes: Sentiment analysis of up to 2,000 reviews from 1 source; topic report. Higher packages add more scope, revisions and support.
Can I get a custom trustpilot review mining package?
Yes. If none of the packages fits, use the custom package form on this page to describe what you need, and our team sends you a fixed price.
Is collecting public reviews allowed?
Tell us the sources, and we will work within each platform's terms and the data you have access to.
Can you analyze non-English reviews?
Ask before ordering and tell us the languages.
How are topics chosen?
Topics emerge from the text itself and are reviewed with you.
Will it track changes over time?
Premium runs monthly collection and trend alerts.
How do you group customer reviews into themes?
Comments are clustered by meaning, the clusters are named and checked by a person, and each comment is assigned to one or more themes. The names are reviewed with you so they match how your team talks about the product.
Can sentiment analysis detect sarcasm?
Not reliably. Sarcasm and mixed feelings are hard for any automated method, so unclear comments are sampled and checked by hand to keep theme scores honest.
Custom Package
Didn't find what you're looking for?
Need a different number of concepts, a full brand kit, a faster deadline or something else? Tell us what you need and we'll put together a custom package for you, usually within 24 hours.
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