Managed IT Support Services for Your Business
Managed IT support services give small teams a reliable person to call when email, logins or laptops break. Omeiro handles your helpdesk requests, administers Microsoft 365 or Google Workspace, and sets up new staff and devices.
How a chat can look
A made-up business and messages to show the idea: one question at a time, buttons for common choices and a clear answer at the end.
- Customer sends a message
On your site, by chat app or by message.
- Bot follows a tested flow
Answers a question or asks one thing at a time, with buttons for common choices.
- Booking or update is saved
Bookings, answers or updates are saved where your team works.
- A person steps in when needed
We agree with you before the build when the bot should pass a chat to your team.
Sample Made-up business and messages to show a booking flow. Your bot's words, flows and look follow your business.
What you get with managed it support
Monthly managed IT support for small teams: helpdesk, Microsoft 365 or Google Workspace administration, user setup and device setup guidance.
Basic Package
Helpdesk requests for up to 10 users; Microsoft 365 or Google Workspace admin; onboarding and offboarding. Monthly plan, Monthly report.
Standard Package
Up to 25 users; admin and security settings; device setup and updates guidance; monthly review; reports. Monthly plan, Monthly report.
Premium Package
Up to 50 users; proactive checks; backup and access reviews; device policies; vendor liaison; dedicated lead. Monthly plan, Monthly report.
Clear brief first
We confirm what you need before work starts, so the scope is clear on both sides.
Revisions listed
Each package shows its revision rounds. A round is one list of changes sent together.
Yours once paid
Copyright of the final work passes to you once the order is paid in full.
Third-party tools, API usage and hosting are billed to your own accounts, so the setup stays with your business.
How our managed it support works
Assess
We review your users, devices and accounts.
Set up
Admin access and a request process are agreed.
Support
Requests are handled remotely.
Review
Monthly review with a list of improvements.
Microsoft 365 and Google Workspace administration without a full-time IT hire
Most small businesses do not need an IT department. They need accounts created and removed on time, passwords and sign-in rules set properly, shared mailboxes and drives organised, and someone to answer when a laptop will not connect.
We take requests through a shared inbox or ticket form, fix what can be fixed remotely and guide your team on the rest. Each month we review users, licences, security settings and open issues, then give you a short list of improvements. Security checks are described honestly, without claiming certifications we do not hold.
In short
- Fixed price, shown before you order.
- Small teams without an in-house IT person.
- Offices with a mix of laptops, phones and shared accounts.
- Copyright yours after full payment.
Managed It Support: common questions
How much does managed it support cost?
Prices are fixed and shown by package on our Managed It Support pricing page, so you see the full price before you order. You can also ask for a custom quote.
How quickly can the monthly plan start?
After you order and share the access we need, we send an onboarding checklist and start as soon as it is complete.
What is included in the Basic Package?
The Basic Package includes: Helpdesk requests for up to 10 users + Microsoft 365 or Google Workspace admin + onboarding and offboarding. Higher packages add more scope, revisions and support.
Can I get a custom managed it support services package?
Yes. If none of the packages fits, use the custom package form on our pricing page to describe what you need, and our team sends you a fixed price.
What is managed IT support?
A monthly service where an outside team handles your helpdesk requests, user accounts, email and device setup instead of you hiring staff.
Do you support Microsoft 365 and Google Workspace?
Yes. User and licence management, mail, shared drives, sign-in and security settings, and group and sharing rules.
Do you set up new laptops and phones?
We guide setup and enrolment remotely, including account sign-in, updates and app installs. We do not ship or repair hardware.
Is support on site?
No. All support is remote.
What happens if a problem is bigger than the plan?
We tell you before extra work starts and quote it separately.
Who owns the final work?
Copyright of the final work passes to you once the order is paid in full. Paid fonts, stock files or licences, if used, are licensed in your name.
Ready to start your managed it support?
Compare the packages and pick the one that fits. Not sure which? Write to us and we will help you choose.