Basic Package
2 personas
$199USD / one-time
4-day delivery2 revisions
- 2 personas
- 1 customer journey map
Omeiro UI/UX Design
Customer Journey Mapping Services
Packages & Pricing.
Fixed-price customer journey mapping services with clear deliverables. Understand the true emotional pain points. Multi-dimensional persona development, qualitative empathy maps, and cross-channel emotional satisfaction tracking. From $199.
Clear Delivery Times
Revisions Included
Packages
Choose your Journey & Empathy Maps package
Understand the true emotional pain points. Multi-dimensional persona development, qualitative empathy maps, and cross-channel emotional satisfaction tracking.
Standard Package
3 personas, 3 empathy maps, 2 journey maps from
$529USD / one-time
8-day delivery3 revisions
- 3 personas, 3 empathy maps, 2 journey maps from 5 user interviews
Premium Package
4 personas, 4 cross-channel journey maps, 10 int
$1,199USD / one-time
14-day deliveryUnlimited revisions
- 4 personas, 4 cross-channel journey maps, 10 interviews, opportunity list
Customer journey mapping services built on real interviews
Customer journey mapping services show what customers do, think and feel at each step of dealing with your business. Omeiro builds personas, qualitative empathy maps and journey maps, drawing on user interviews in the higher tiers.
The result is a shared picture of where people struggle, so your team stops arguing from opinion.
Getting more from customer journey mapping
Customer journey mapping is only useful if it is based on real customers, so start by deciding which segment and which experience to map: buying, onboarding, getting support. Bring existing feedback, support tickets or survey results and a rough idea of who we should interview. Personas are then built from what people said, with goals and frustrations in their own words.
The finished map should lead to action. Each stage shows what the customer does, thinks and feels, which channels they use and where things go wrong, and the weak points become an opportunity list your team can assign. Standard adds empathy maps and interviews, while Premium covers cross-channel journeys and an opportunity list. Practical customer journey mapping ends discussions about assumptions and gives teams a shared picture.
Who needs journey maps
- Teams that disagree about what customers actually want.
- Founders planning a redesign who want evidence first.
- Managers looking for an empathy map workshop outcome without running the sessions.
- Buyers comparing a journey mapping agency with a customer experience mapping consultant.
What each mapping package includes
- Basic: 2 personas and 1 customer journey map.
- Standard: 3 personas and 3 empathy maps.
- Standard also adds 2 journey maps based on 5 user interviews.
- Premium: 4 personas and 4 cross-channel journey maps.
- Premium adds 10 interviews and an opportunity list.
How journey mapping works
1
Choose the audience
We agree which customer groups to map and which journeys matter most.
2
Gather insight
Interviews and any existing data feed the personas and maps.
3
Draw the journey
Steps, feelings and pain points are plotted across channels.
4
List the opportunities
Premium ranks what to improve first.
Why Omeiro for journey maps
Prices upfront
Packages cost $199, $529 or $1,199, one-time, with persona and map counts stated.
Clear dates
Delivery takes 4, 8 or 14 days depending on the tier.
Related services nearby
CRO audits and customer portal design sit in the same UI/UX Design division.
FAQ
Customer Journey Mapping Services: common questions
Customer Journey Mapping Services pricing: how much does it cost?
Fixed packages: Basic $199, Standard $529, Premium $1,199. You see the full price before you order, and you can also ask for a custom quote.
How long does empathy map workshop take?
Delivery depends on the package: Basic 4-day delivery; Standard 8-day delivery; Premium 14-day delivery.
What is included in the Basic Package?
The Basic Package includes: 2 personas; 1 customer journey map. Higher packages add more scope, revisions and support.
Can I get a custom journey mapping package?
Yes. If none of the packages fits, use the custom package form on this page to describe what you need, and our team sends you a fixed price.
Do you recruit the people we interview?
Tell us before ordering whether you can introduce customers. Recruiting arrangements are agreed upfront.
What is an empathy map?
A one-page chart of what a customer says, thinks, feels and does.
Is this research quantitative?
It is mainly qualitative, built from interviews and observed pain points.
What will I receive?
Personas, empathy maps and journey maps as files your team can reuse in workshops.
How many interviews do I need for a journey map?
A small set of well-chosen interviews often reveals repeating themes, which is why Standard uses 5 and Premium 10. More interviews help when you serve very different segments.
What is the difference between a persona and a journey map?
A persona describes who a customer is and what they want. A journey map follows that persona through a sequence of steps and shows the experience at each one.
Custom Package
Didn't find what you're looking for?
Need a different number of concepts, a full brand kit, a faster deadline or something else? Tell us what you need and we'll put together a custom package for you, usually within 24 hours.
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