Customer Support Virtual Assistant Services for Your Business
Virtual assistant and customer support services take repeat questions, inbox clutter and routine admin off your plate. Omeiro replies to customers in your tone, handles orders, bookings and tickets, and tells you what to fix.
How a chat can look
A made-up business and messages to show the idea: one question at a time, buttons for common choices and a clear answer at the end.
- Customer sends a message
On your site, by chat app or by message.
- Bot follows a tested flow
Answers a question or asks one thing at a time, with buttons for common choices.
- Booking or update is saved
Bookings, answers or updates are saved where your team works.
- A person steps in when needed
We agree with you before the build when the bot should pass a chat to your team.
Sample Made-up business and messages to show a booking flow. Your bot's words, flows and look follow your business.
What you get with virtual assistant customer support
Monthly virtual assistant and customer support: inbox and ticket handling, order and booking help, FAQ upkeep and a monthly summary of what customers ask.
Basic Package
Email inbox and helpdesk replies; up to 10 hours of VA work a month; saved reply library. Monthly plan, Monthly report.
Standard Package
Email and live chat replies; up to 25 hours a month; ticket tagging; FAQ updates; monthly summary. Monthly plan, Monthly report.
Premium Package
Multi-channel support; up to 60 hours a month; escalation rules; knowledge base upkeep; dedicated lead; report. Monthly plan, Monthly report.
Clear brief first
We confirm what you need before work starts, so the scope is clear on both sides.
Revisions listed
Each package shows its revision rounds. A round is one list of changes sent together.
Yours once paid
Copyright of the final work passes to you once the order is paid in full.
Third-party tools, API usage and hosting are billed to your own accounts, so the setup stays with your business.
How our virtual assistant customer support works
Onboard
You share access, policies and a tone guide.
Set up
We write saved replies and escalation rules.
Support
We reply, tag and escalate each day agreed.
Report
You get a monthly summary and fixes.
Customer support virtual assistant: replies that sound like your business
We start with a saved reply library written from your past emails, policies and FAQs. Common questions get a fast, consistent answer. Anything outside the rules, such as refunds beyond policy or complaints, goes to you with a short summary.
Every month you get a summary of what customers asked, which answers worked and which pages or products cause confusion. We also keep your FAQ and help articles up to date. Plans use hours of work per month, and coverage times are agreed during onboarding.
In short
- Fixed price, shown before you order.
- Online shops with a growing support inbox.
- Copyright yours after full payment.
Virtual Assistant Customer Support: common questions
How much does virtual assistant customer support cost?
Prices are fixed and shown by package on our Virtual Assistant Customer Support pricing page, so you see the full price before you order. You can also ask for a custom quote.
How quickly can the monthly plan start?
After you order and share the access we need, we send an onboarding checklist and start as soon as it is complete.
What is included in the Basic Package?
The Basic Package includes: Email inbox and helpdesk replies + up to 10 hours of VA work a month + saved reply library. Higher packages add more scope, revisions and support.
Can I get a custom virtual assistant customer support package?
Yes. If none of the packages fits, use the custom package form on our pricing page to describe what you need, and our team sends you a fixed price.
What can a virtual assistant do for customer support?
Reply to emails and chats, track orders, handle bookings, tag tickets, keep FAQs updated and pass complex cases to you.
Which helpdesk tools do you use?
Common tools such as Gmail, Zendesk, Freshdesk, Help Scout, Intercom and shared inboxes. Confirm yours before ordering.
Will replies sound like my brand?
Yes. We write a tone guide and reply library with you first, and you can review early replies.
How are the hours counted?
Each plan includes a number of work hours per month. Coverage days and times are agreed during onboarding, and we tell you if you are close to the limit.
Do you handle payments or sensitive data?
We do not take card details. Access is limited to what the work needs, and you can remove it at any time.
Who owns the final work?
Copyright of the final work passes to you once the order is paid in full. Paid fonts, stock files or licences, if used, are licensed in your name.
Ready to start your virtual assistant customer support?
Compare the packages and pick the one that fits. Not sure which? Write to us and we will help you choose.