UX Benchmarking for Your Product
Ux benchmarking services turn a vague feeling that your product is hard to use into a score you can track. Omeiro runs System Usability Scale surveys and Single Ease Question tasks with real users, then reports where you stand and, on higher tiers, how competitors compare.
A sample layout, on desktop and phone
A made-up example of the kind of page this work is for: a clear heading, one main button and the key sections. The same page reflows on a phone.
A made-up layout to show the kind of structure we work on for UX benchmarking. It is not a client site. Your design follows your brand, your pages and your content.
What you get with UX benchmarking
Quantify your UX health. Rigorous System Usability Scale (SUS) audits, Single Ease Question (SEQ) benchmarks, and quarterly comparative telemetry.
Basic Package
SUS survey with 20 users; 3 task SEQ scores, benchmark report. 6-day delivery, 2 revisions.
Standard Package
SUS; SEQ with 40 users on 6 tasks, competitor comparison. 10-day delivery, 3 revisions.
Premium Package
2 rounds (before/after) of 40 users, 8 tasks, competitor benchmark, dashboard. 18-day delivery.
Clear brief first
We confirm what you need before work starts, so the scope is clear on both sides.
Revisions listed
Each package shows its revision rounds. A round is one list of changes sent together.
Yours once paid
Copyright of the final work passes to you once the order is paid in full.
Hosting, domains and any paid theme, plugin or app are bought in your name and paid by you, so they stay with your business.
How our UX benchmarking works
Choose the tasks
We agree on the key tasks users should complete in your product.
Collect scores
Participants attempt the tasks and answer SEQ after each, then SUS at the end.
Compare
Results are set against industry norms and, where included, a competitor.
Report
You get the findings, and Premium adds a dashboard and a second round.
UX benchmarking: choosing tasks and comparisons
The value of ux benchmarking comes from task selection. Choose the five or six journeys that matter most to revenue or retention, such as signing up, finding a product or changing a plan, and keep their wording neutral so participants are not coached. Tell us which tasks your support team hears about most. Standard and Premium add competitor comparison, which is only meaningful if the competitor product offers the same tasks.
A frequent mistake is running a benchmark once and filing the report away. Scores matter when repeated under the same conditions, which is why the before and after rounds exist. Keep your task list, participant profile and scoring method fixed between rounds. Prepare access to the product or prototype, a short description of your typical user and any earlier research, so our sample and tasks reflect the people you actually serve.
In short
- Delivery in 6 to 18 days, by package.
- Fixed price, shown before you order.
- Product leaders asked to justify a redesign budget with data.
- Teams wanting sus score benchmarking to track progress release by release.
- Copyright yours after full payment.
UX Benchmarking: common questions
How much does UX benchmarking cost?
Prices are fixed and shown by package on our UX Benchmarking pricing page, so you see the full price before you order. You can also ask for a custom quote.
How long does sus score benchmarking take?
Delivery depends on the package: Basic 6-day delivery; Standard 10-day delivery; Premium 18-day delivery.
What is included in the Basic Package?
The Basic Package includes: SUS survey with 20 users; 3 task SEQ scores, benchmark report. Higher packages add more scope, revisions and support.
Can I get a custom usability benchmark study package?
Yes. If none of the packages fits, use the custom package form on our pricing page to describe what you need, and our team sends you a fixed price.
What is a good SUS score?
A score around 68 is commonly cited as average, but compare against your own baseline and competitors.
What is the Single Ease Question?
It asks users to rate how easy a task was on a 7-point scale right after they try it.
Do I need a live product?
Yes, or a working prototype participants can use to complete tasks.
Why run two rounds?
Premium measures before and after a change, so you can see whether it improved usability.
How many users do you need for a usability benchmark?
More than a qualitative test, since scores need a larger sample to be stable. The tiers here set the participant counts, and bigger groups give you more confidence in comparisons.
Who owns the final work?
Copyright of the final work passes to you once the order is paid in full. Paid fonts, stock files or licences, if used, are licensed in your name.
Ready to start your UX benchmarking?
Compare the packages and pick the one that fits. Not sure which? Write to us and we will help you choose.